Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Our Promise We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. You have The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Find contacts: direct phone number, email address, work experience. Join our team. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Get hired today! CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Training will begin for this class on Monday, May 1st Full-time $12.50 an hour. Find out if you meet the requirements! As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. You will be notified during the hiring process which checks are required by the position. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. Must be able to work a flexible schedule based upon high call volume needs. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. Check out our current jobs that have a virtual/work from home option. On average, Willa Davie works for one . Because transformation takes a workforce. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Please note that all salary figures . We want you to join our company with 25 years of industry experience. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Tasks to include in a Customer Care job description . This job is no longer accepting applications. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. * Demonstrate a high level of confidentiality and professionalism Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. Acknowledging and resolving customer complaints. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Customer Care Representative Human Resources. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. See office directory This program provides you with the foundation you need to lead to a path of success. Join our team. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Communicating with customers through various channels. Explore careers Media or Investor inquiries? * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) This is a 6 months project and we offer Full Time Shifts (Rotating). HDHP or PPO available., At Alight, we believe a companys success starts with its people. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Find out if you meet the requirements! View this and more full-time & part-time jobs in Miami, FL on Snagajob. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . Pros. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Quick Apply. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. . Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Benefits . They inform them about products and services, answer their questions and resolve their issues. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Copyright 2023 Grabjobs Pte.Ltd. This training will take place during the first 5-weeks of your employment, and the hours are full time. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. You have reached your maximum number of active job alerts. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. Alight Solutions Easy 1-Click Apply. The estimated base pay is $36,558 per year. Disabled Person, Inc. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. The mission of our customer care teams exemplifies the need for humanunderstanding. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. Full Time Additional pay could include bonus, stock, commission, profit sharing or tips. Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) Alight is committed to the continued development of our colleagues. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. At Alight, we believe a company's success starts with its people. Must be able to work a flexible schedule based upon high call volume needs. Visit investor site Looking for an Alight office? There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Our people are our greatest assets at Alight Solutions because People Matter! Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Customer Care Representative Resume Examples. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Find out if you meet the requirements! Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. In addition to a base salary, this position may be bonus eligible. Every colleague shapes how Alight can become better, stronger and brighter together. This job listing has expired and the position may no longer be open for hire. The mission of our customer care teams exemplifies the need for humanunderstanding. then the employee has changed 1 company and 1 job. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. We're always looking for great talent. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. Customer Service / Guest Services, Part-Time Alight is committed to a diverse workforce and is an affirmative action employer. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we are reimagining how people and organizations thrive. These teams are a critical component of Alights health care,retirement and HR-delivery services. We strive for Excellence Every Day by collaborating with our clients and colleagues. Health, Dental, Vision, Life Insurance and more. This role requires that qualified candidates must reside in one of the following states: Customer Care Representative Human Resources. Learn more at . You're able to quickly input and retrieve data while working with the customer on the telephone. Bilingual (English/Spanish) Customer Care Rep - Virtual. As a Customer Care Representative, you will report to a Customer Care Team Leader We promote healthy lifestyles and flexible work arrangements for our employees. We are forthright and genuine when we speak. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. * A demonstrated successful work history in customer service, insurance, or related field. We are brave in spirit, act decisively, learn quickly and get it done. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. Esto te describe? Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. We strive for Excellence Every Day by collaborating with our clients and colleagues. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. READ MORE Important information: Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Explore open roles at Alight. Carry out monitoring visits to verify information provided by . New York Equal Pay for Equal Work Act Statement. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Scroll down below to view similar jobs . The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Our story starts with a simple universal truth: Every business is a people business. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. * Be kind and compassionate View Job description, benefits and responsibilities. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Our commitment to Diversity and Inclusion. Its a permanent virtual customer care representative Job. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Ten paid holidays per calendar year (8 fixed and 2 floating). Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Stay updated on our new opportunitiesJoin our. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Our story starts with a simple universal truth: Every business is a people business. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. These teams are a critical component of Alights health care,retirement and HR-delivery services. This may include additional research and ongoing casework. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Alight Easy 1-Click Apply. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. You will The estimated additional pay is $2,234 per year. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. * Express yourself in an open and honest manner Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Want to receive job alerts for similar jobs? People can always trust us to say what we mean and depend on us to do what we say. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. You are It's why we're so driven to connect passion with purpose. This may include assisting the caller in navigating the system as well. * Make independent complex decisions within the scope of your authority You will be notified during the hiring process which checks are required by the position. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. Apply for Sr. Visit the company website to obtain information on the company and review the job description prior to your interview. Get the latest news and information. Help make it more accurate by adding yours. 1999 - In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. To deliver on this purpose, we do things differently. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, We recognize the importance of a work life balance. Alight Solutions The mission of our customer care teams exemplifies the need for human understanding. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Customer Care Representative Tasks. Apply online instantly.
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