With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. How to Set Product Policy Limits on Your EFS Fuel Card EFS Fuel Card: How to Add Policy Prompts Contact Customer Support 1-833-CALL-WEX 1-833-225-5939 Customer Support Request You can also reach us by filling out a quick form with information to assist you. Fleet cards are mainly used for gas purchases, but they offer additional benefits. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. reply and I will get the message. Click the desired card # to view its details. Set the Validation type, which determines how the prompt must be entered by the card user. For example, a Texaco fleet card can be used at Texaco locations. Other Fees Additional card:$8 per card. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 It is not intended as legal or financial advice. We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. They have a long history of giving back, engaging with local. Where does it work? WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Portland, ME USA 04101. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Looking that way. Choose Prompts in the top menu, then Update Prompts. We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. In today's video, I am talking about the Wex Fleet card. A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. EMV Credit Card Machines As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. Ready for the ultimate credit card processing experience? Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. No way to set up an auto pay. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. I really would love to accept the Voyager card here at our business. The people behind the payments. Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. and wont correct it. Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. Fleet card transactions will also need to include the data from Level 2, such as fuel grade, cost per gallon, sales tax, and other details. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. Trouble Getting Approved? Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. High-risk merchant services provided through Electronic Merchant Systems (EMS). Find out more about WEX WEX FUEL CARDS In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. Fleet gas cards are a better way to manage fuel expenses for business vehicles. They claim they need a receipt. It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. They now want a detailed receipt. Then Class action suit! The most common fleet cards are by Wright Express (Wex) and Voyager. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. We find that their service and management algorithms are needlessly obstructive. He has also researched and published reviews about nearly every payment services provider and processor. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support The card can be used to purchase any type of fuel, including gasoline and diesel. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. I am constantly being told, WE ARE UNDER A NEW SYSTEM WHO CARES??? There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Military veterans possess invaluable leadership skills and business acumen. Big business pay attention and give your money to a better company. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. This type of billing is unethical at the very least. We were told that the invoice was correct. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. Shady company Dont ever deal with them!!! 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. WEX adds Visa to virtual payments offering. There are a few Wex Inc. complaints about its contract terms. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. Contact Support. Still, businesses must have specific equipment set up for companies to accept them. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. WEX is complete rip-off. However, they will continue to take my monthly contribution out of my paycheck. I have asked for a manager many times but no one has EVER called me back. Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. To learn more about WEX Fleet cards visit: http://www.wexinc.com/fleet-operators-and-managers/fleet-cardsThe WEX Card Driver Video shows the WEX customers an. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. Right during our most busy time of the year. Getting paid to re-write this page? Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. Hey y'all!!! NEVER let this company get your bank info. Sent payment again by certified mail, they received it, but Charged $85 late fee twice I called to have the charge removed, they said I had to have the account number to do that. WEX, Inc. Their final email to me was, yes it sucks but sorry. This way we can show businesses working with Upside that their offers for you are driving more business for them. On the Card Details screen, set up the info needed for this card, including policy number and card status. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Disreputable? The Verifone machine is universal, and can be used with many different processors. On the card detail screen, click Add Prompt. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. To edit a policy, select it in the Policy Number drop-down. Women play an important role at WEX. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. On the Credit screen, select the contract for which youd like to view the credit balance. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. This allows us to see the company through a different lens or perspective than we normally would. This is why their CEO gets 9 million per year ! Furthermore, there are specific store-branded card networks offered by particular brands. It's a cut throat industry. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. Just give me my money! ERGs drive diversity by fostering new bonds and communities across the company. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. finance charge has been 150% APR. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. Unethical? However, not all fleet card types are alike. They are a credit card company never has an HSA ever asked me for receipts before ever. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. Please cancel my account. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. My monthly statements went from $155 to $914! For the tightest security, use Exact Match. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. This wide-angle prime lens may be compact but it packs powerful features. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. What if additional documentation is required? But within the category of purchasing cards are several different possible rates. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. Do NOT use this company if you can avoid it. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. Again, there was NO explanation or warning. Wex and Voyager cards can be used at any participating gas station. They are trying to cover up their lies by sending some spam emails as well. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. How can I go about it? WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! Simply add a few details about yourself and the application will be submitted in minutes.